Who do not use mobile data for internet in this digital era? Perhaps this time every smart phone users certainly subscribe to mobile data plan, especially in big cities. In this survey, Jakpat tried to determine customer or user satisfaction of the mobile data services. Whether the service meets the needs of consumers.

This survey involved 1020 respondents, 93.43% of them stated subscribe to mobile data plan (953 respondents), while its 6.57% said don’t subscribe to mobile data plan (67 respondents). Therefore, we continued the survey with respondents who subscribe to as many as 953 people.

Mobile data plan offers a variety of quotas and prices. At the beginning of our survey, we asked respondents about mobile data subscription period. The majority of respondents subscribe on a monthly basis (96.85%)

58.87% of respondents said the budget for the mobile data plan per month is 50,000 – 100,000 IDR

Then, 58.97% of respondents also said that their mobile data plan often run out before thetime limit.

And we also asked the respondents to mention applications that has the biggest mobile data usage. Here is the answers:

Apparently, YouTube is an application that is chosen the majority of respondents as the greatest use them. Obviously, due to streaming internet video requires a sizeable quota. In addition, the browsing is also considered by the majority of respondents as applications that are consuming enough quota internet.

We also asked respondents whether they check on data usage routinely.  And more than half of the respondents stated checked regularly (55.3%), while 44.7% of respondents said no.

When we asked respondents, in their opinion whether mobile data services has been good enough, more than half of the respondents said no.

Then talk about the satisfaction of users of mobile data services, 50.47% of respondents are not satisfied while 49.53% of respondents said they were satisfied.

 

For more detail you can download XLS report at the button below. JAKPAT report consists of 3 parts which are 1) Respondent Profile, 2) Crosstabulation for each question and 3) Raw Data. Respondent profile shows you demographic profiles ( gendr,age range, locationby province, and monthly spending). Cross tabulation enables you to define different demographic segment preference on each answer.

Click the icon to download XLS report ( in Bahasa)

Ready to Send A Survey?

or Get A Sales Quote by filling this form or Call to +622745015293